RETURNs

Process

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To complete your return, we require a receipt or proof of purchase. If you are unsatisfied with your purchase for any reason, please email us at info@mainlinebasics so that we may verify proof of purchase and issue you a return authorization number.


Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.


Late or Missing Refunds

  1. If you haven’t received a refund yet, first check your bank account again.

  2. Then contact your credit card company, it may take some time before your refund is officially posted.

  3. Next contact your bank. There is often some processing time before a refund is posted.

  4. If you’ve done all of this and you still have not received your refund yet, please contact us at info@mainlinebasics.com.


Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@mainlinebasics.com. Once we have verified roof of purchase and issued you a return authorization number, please send your item to: 

Mainline
530 Showers Drive
Suite 7-171
Mountain View, CA 94040


Shipping

To return your product, please mail your product to: 

Mainline
530 Showers Drive
Suite 7-171
Mountain View, CA 94040

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.